Privacy Policy

Introduction

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That's why we're committed to respecting the privacy of the personal information we collect.

Collection of Personal Information

Types of personal information that may be collected:

• Name
• First Name
• Mailing address
• Email address
• Phone Number
• Fax number
• Credit Card Number
• Age
• Date of birth
• Gender or sex

The personal information we collect is collected through the collection methods described below, in the “Forms and Collection Methods” section and the following.

We also use, as set out on the Terms and Conditions page, cookies or logs when browsing our website to collect anonymous information about you.

Forms and collection methods

Your personal information may be collected when you do the following:

• Sending a message via the site's contact form
• Opening an account
• Subscribe to the newsletter
• Writing comments on the site
• Email exchange
• Visit to our offices, warehouse
• Telephone contact
• Sending a message by fax
• Written correspondence
• Job application

Use of Information

We may use or use the information collected in this way for the following purposes:

• Statistics
• Contacts
• Email Lists
• Orders and delivery
• Employee Management
• Promotional offers
• Site Management

Cameras and security system

We use a security system that includes cameras that can take pictures or videos of you during your visits to our offices. These cameras can be outside or inside our offices.

The images and information collected in this way are strictly used for security and protection purposes. None of the recorded images or videos are used to identify you or share, except in rare cases of crime where we have to share them with law enforcement.

How long we keep personal information

Personal information is stored securely in our computer systems or in our files, for a period of up to a minimum of 7 years or as needed. The duration is determined according to the conservation needs related to the purposes for which they were collected.

Disclosures and Sharing of Information

The personal information collected is not passed on to any third party and is only processed by us. We will not sell or share your personal information with third parties except in the following cases:

• If required by law
• If your information is required for any legal proceeding
• To prove or protect our legal rights
• If buyers of this company request it, in the event that we seek to sell our company and it is necessary to do so

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information according to their rights and level of access:

• On the computers of people you've interacted with
• On paper on a temporary or permanent basis as the case may be
• In our files
• In our accounting system
• On our server located in the province of Quebec
• On a server outside the building in Montreal in encrypted form for security and backup purposes

To ensure the security of your personal information, we use the following measures:

• SSL protocol
• Access management – authorised person and data subject
• Network Monitoring Software
• Computer backup
• Digital certificate
• Username/Password/2FA
• Firewall

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your information. However, since no mechanism offers maximum security, there is always an element of risk.

Right to object, withdraw and access

We are committed to providing you with the right to object to and withdraw your personal information.

The right to object is understood as the possibility of refusing to have your personal information used for certain purposes mentioned at the time of collection.

The right to opt out is understood as the possibility of requesting that your personal information no longer appear, for example, in a mailing list.

We also undertake to recognise the right of access and rectification of data subjects who wish to consult, modify or even delete information concerning them.

To exercise these rights, you may contact the person responsible for the processing of personal information within our company. You can find his contact information below.

Controller of Personal Information

The person responsible for the processing of personal information is responsible for determining the purposes, means, management and security of data when processing personal information.

Responsible:  Francis Filiatrault

Email: ffiliatrault@groupeultra.com

Phone: 514-333-8156 ext. 305

Address: 21500 Trans-Canada Highway, Baie d'Urfé (Quebec) H9X 4B7

Legislation

We are committed to complying with the legislative provisions set out in our full privacy policy in https://groupeultra.ca/privacy-policy.

Updated February 18, 2026